Certificate III in Information, Digital Media and Technology Applications Stream (Online)
Help Desk Assistant
ICT Operations Support
ICT User Support
Preferred pathways for candidates considering this qualification may include:
ICA20111 Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA20111
demonstrated vocational experience in a range of work environments using basic information technologies.
Students should have access to:
Microsoft Office (Instruction is currently provided for Office 2010)
Before Enrolling please read the Important Information attached.
View: General Information Flyer
Full Time: 18 weeks
Full time study is equivalent to 20 hours plus study per week.
Part Time: 2x18 week blocks
Part time study is equivalent to 10 12 hours study per week.
Recognition of Prior Learning (RPL) is a process where a student may be granted credit or partial credit towards a qualification in recognition of skills and knowledge gained through work experience, life experience and/or formal training.
Standard course cost will be charged for units of study/courses credited via RPL.
For additional information relating to RPL for this program, please contact:
The RPL Co-ordinator
13 72 48
If a Web Enrolment link is displayed below, please click it for enrolment instructions. If a Web Enrolment link is not available, please ensure that your name, address, telephone number and e-mail address are placed on the mailing list by either emailing us or telephoning Student Administration on 13 72 48.
View: Web Enrolment Form (Full-Time)
Concession Rate $530.00
For Additional Information
|6 Core Units (C) |
5 Stream Core (SC)
6 Specified Elective Units (SE)
Computer Maintenance Cluster
|Course Code||Course Name|
|ICAICT301A (C)||Create user documentation|
|ICASAS301A (C)||Run standard diagnostic tests|
|ICASAS306A (SE)||Maintain equipment and software|
|ICASAS305A (SE)||Provide IT advice to clients|
|Installation Cluster||Course Code||Course Name|
|ICAICT302A (C)||Install and optimise operating system software|
|ICAICT304A (SC)||Implement system software changes|
|Web Technology Cluster||Course Code||Course Name|
|BSBEBU401A (SE)||Review and maintain a website|
|ICAWEB302A (SE)||Build simple websites using commercial programs|
|ICAWEB403A (UE)||Transfer content to a web site using commercial packages|
|ICAWEB201A (SE)||Use social media tools for collaboration and engagement|
|Advanced Applications Cluster||Course Code||Course Name|
|ICAICT203A (SC)||Operate application software packages|
|ICAICT307A (SC)||Customise packaged software applications for clients|
|ICAICT308A (SC)||Use advanced features of computer applications|
|ICAICT409A (SC)||Develop macros and templates for clients using standard products|
|Working in IT_C3||Course Code||Course Name|
|BSBOHS302B (C)||Participate effectively in OHS communication and consultative processes|
|BSBSUS301A (C)||Implement and monitor environmentally sustainable work practices|
|ICAICT202A (C)||Work and communicate effectively in an IT environment|
Total course tuition fees are indicative only. Fees are subject to annual adjustment. For FEE-HELP and VET FEE-HELP eligible courses, the unit fees are charged according to the study period in which the unit is commenced. The unit fees outlined in this document apply to census dates between 01 January 2013 and 30 June 2013. Unit fees will not change for this period. All information was accurate at time of printing, however, Institute policies, fees and details are subject to change without notice. Course commencement is dependent on sufficient enrolments, accreditation and registration requirements.